The following page answers frequently asked questions about “Mahnung-online” service:
Who is behind
technical and legal questions:
|Who is behind the website ”Mahnung-Online“?|
”Mahnung-Online“ is an online service provided by the law office Anwalts-AG
i.G. Kanzlei Agnesstraße.
„Mahnung-Online“ is the first internet platform in Germany that allows users to issue court orders online by means of special online-forms.
Our law office developed this platform in 2000 and launched the online service ”mahnung-online.de“.
|How does ”Mahnung-Online“ handle its cases?|
|All cases and proceedings are
handled directly by law office ”Anwaltskanzlei Agnesstraße“. All
communication occurs directly between the clients and the attorneys working
at our office.
We do not assign any third party companies to process court or enforcement orders.
|How does communication take place between “Mahnung Online“ and our clients?|
We inform our clients about every stage of progress in their cases via email. Whenever written documents must be sent to the clients, we prefer to do this by fax or by regular mail.
Our clients can transfer information or submit questions and documents to us via email (firstname.lastname@example.org), fax (0049-234-95869527) or by sending it by regular mail.
You are welcome to phone our staff to inquire about the status of your case: 0049-234-9586523, from Monday – Friday. (08:45 am to 18:45 pm). We have access to an internal online-information system to inform our clients on case status quickly on the phone.
Please keep in mind that it is often difficult to answer complex legal questions satisfactorily on the phone. In this case we ask you to send us an email with a description of the facts.
You can also request information on your situation by
sending an inquiry online:
|How long does processing take with ”Mahnung-Online“?|
|Normally, we inform you about
documents we receive in your case on the same day as receipt or on the
We normally strive to answer your emails on the same working day or on the following day. Please understand that it may take longer to answer emails dealing complex questions in certain cases. However, we make an effort to answer every email within three working days.
The issue of court orders normally occurs on the same day or following working day after receiving all necessary information and all necessary documents. The process for applications for a compulsory enforcement occurs within one week after receiving the application.
Please keep in mind that the process time for courts, bailiffs or other authorities may take weeks or even months. We cannot influence these processing times.
|Does ”Mahnung-Online“ also represent my case in court during a lawsuit ?|
|If a lawsuit occurs (e.g. due
to a debtor’s objection during the dunning procedure), we will represent you
in court also at your place of residence or your business’s residence.
All necessary documents, in particular the substantiation of a claim, are handled by our team of attorneys.
If one of our attorneys is unable to keep a hearing appointment as part of lawsuit proceedings because of distance, our office will assign a local attorney in your area as a temporary agent to keep the appointment. We have a network of attorneys we regularly use for these purposes.
Our attorney agent will only attend the hearing appointment. There are no additional costs involved in using this; the agent’s fees are included as part of the case fees.
|Does “Mahnung-Online” handle other legal issues as well?|
In addition to our ”Mahnung-Online“ services, we are active in almost all legal fields for private individuals and business clients. Our main areas are:
We can also act for you in other legal matters. Please contact us by email (email@example.com), phone (0049-234-9586523) or fax (0049-234-9586527).
|Which costs are involved in using ”Mahnung-Online“ services?|
|The costs for issuing a
court order must be paid in full by the debtor if your claim is justified, if
the debtor remains in default of payment and if the debtor is solvent.
The following link provides detailed information on the costs:
All costs are calculated based on the amount of your claim. The charges are stipulated by law and comply with the legal regulations governing attorney fees (RVG) and the court cost legislation.
|What are the advantages of using ”Mahnung-Online” services?|
|There are many
advantages in using ”Mahnung-Online” services, such as:
All information is presented to the best of our knowledge. We assume no responsibility for its correctnes.