FAQ – Responses to questions about our online service

Answers about technical and legal questions:
  Techical-FAQ
  Mahn-FAQ

„Mahnung-Online“ is the first internet platform in Germany that allows users to issue court orders online by means of special online-forms.

Our law office developed this platform in 2000 and launched the online service ”mahnung-online.de“.  

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We do not assign any third party companies to process court or enforcement orders.

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We inform our clients about every stage of progress in their cases via email. Whenever written documents must be sent to the clients, we prefer to do this by fax or by regular mail. 

Our clients can transfer information or submit questions and documents to us via email (mail@mahnung-online.de), fax (0049-234-95869527) or by sending it by regular mail.

You are welcome to phone our staff to inquire about the status of your case: 0049-234-9586523, from Monday – Friday. (08:45 am to 18:45 pm). We have access to an internal online-information system to inform our clients on case status quickly on the phone.  

Please keep in mind that it is often difficult to answer complex legal questions satisfactorily on the phone. In this case we ask you to send us an email with a description of the facts.

You can also request information on your situation by sending an inquiry online:
  Query of circumstances

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We normally strive to answer your emails on the same working day or on the following day. Please understand that it may take longer to answer emails dealing complex questions in certain cases. However, we make an effort to answer every email within three working days.

The issue of court orders normally occurs on the same day or following working day after receiving all necessary information and all necessary documents. The process for applications for a compulsory enforcement occurs within one week after receiving the application.

Please keep in mind that the process time for courts, bailiffs or other authorities may take weeks or even months. We cannot influence these processing times.

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If one of our attorneys is unable to keep a hearing appointment as part of lawsuit proceedings because of distance, our office will assign a local attorney in your area as a temporary agent to keep the appointment. We have a network of attorneys we regularly use for these purposes.

Our attorney agent will only attend the hearing appointment. There are no additional costs involved in using this; the agent’s fees are included as part of the case fees.

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In addition to our ”Mahnung-Online“ services, we are active in almost all legal fields for private individuals and business clients. Our main areas are:

  Execution law
  On-line rights
  Travel rights
  Corporate law
  Physician and patient rights
  Social law
  Family law
  Traffic law
  Insurance law
  Contract and commercial law
  Administrative law

We can also act for you in other legal matters. Please contact us by  email (mail@mahnung-online.de), phone (0049-234-9586523) or fax (0049-234-9586527).

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The following link provides detailed information on the costs:
  Reminder and execution costs

All costs are calculated based on the amount of your claim. The charges are stipulated by law and comply with the legal regulations governing attorney fees (RVG) and the court cost legislation.

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All information is presented to the best of our knowledge. We assume no responsibility for its correctnes.

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