Timeline in issuing a court order

Due to possible delivery problems by the postal service or by the debtor (e.g. the debtor is absent when mail is delivered), the court order’s acceptance by the debtor may be delayed in individual cases.

You wish to issue a court order against a debtor online, to make one or more payment claims. Our website provides customized online forms you can use to complete the necessary information and send it to us online.

We issued your court order based on the information you provide to us online. You instruct us to recover your claim using a court order. Based on your instruction, we arrange all measures necessary so that you receive your money as fast as possible. We keep you informed on a day-to-day basis on the state of your dunning proceedings.

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Our website offers two form versions :

Form entry without password – We recommend this version of form entry if you wish to instruct us to issue only one court order in the foreseeable future, or if you wish to test the form entry for issuing a court order.

Form entry with password  - To use this type of form entry, you require a password and a user name. When you request additional court orders online, you will no longer need to complete your personal information again.

If you request a password, your personal or company information will be saved. You do not need to re-enter the information when applying for subsequent court orders. In addition, you give us authority to act on your behalf for all court orders requested online in the future.

We recommend requesting a user name and password if you wish to request additional court orders online in the future.

  Apply for a user name and password
  Completing the form

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1. Complete the appropriate online forms to request us to issue a court order:
   -  Information about you or your company (access without password) or enter your user name and password (access with password)
   -  Information on the debtor
   -  Information on the claim
   -  Other relevant information
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2. Fax or mail us the following documents:
   - the sale contract, invoice or similar proof of debt
   - reminders or dunning notices already sent to the debtor
   - an authorisation that we shall act for you (only necessary for access without password)
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3. The information you provide is transferred to us directly. We provide evidence of information and documents and ask questions in case clarification is necessary.
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4. When all necessary information and documents are available, a special software prepares a data carrier which is transferred to court.
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5. The court order is normally issued one day following receipt of the data carrier at the latest and sent to the debtor (if data communication via data carrier is possible).
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6. We inform you immediately as soon as the court announces that a court order was issued and has been delivered to the debtor. In addition, we regularly check on incoming payments for your claim and take any further steps necessary after consulting with you.

  Form entry

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Entering information on our forms is protected against unauthorised access by a “security protocol” (SSL - Secure Socket Layer). The data communication between your web-browser and our internet forms cannot be intercepted by a third person.

In addition, the data is automatically encrypted using PGP (Pretty Good Privacy) so that third party access is also prevented during data transfer.

When using form entry with password, it is generally not possible to see who the applicant is, that is, the creditor. This is because only a part of the password is transferred as the sender and only we see this part of the password.

You can receive an update on data transfer security using this link:
  Safety of the data transfer

All information is presented to the best of our knowledge. We assume no responsibility for its correctness.  

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